The process begins with the notification of the claim by the policyholder. This can be done via phone, email, or in person. A swift and precise notification is crucial to initiate the process promptly.
Following the claim notification, an initial assessment of the damage is conducted. The policyholder is requested to provide all relevant information and documents, such as photos of the damage, purchase receipts, or police reports.
For larger or more complex damages, an independent expert is often appointed to assess the damage and accurately determine the extent and cause.
Based on the expert's assessment and the provided documentation, we evaluate the extent to which the damage is covered by the policy and determine the corresponding benefits.
Throughout the entire process, we keep you updated about the status of the claims handling and coordinate the next steps.
After the assessment and approval of the claim, the settlement takes place. This may include direct financial compensation, covering repair costs, or other forms of compensation.
Once the claims settlement is finalized, the case is closed. Often, the policyholder is asked for feedback to continuously improve the service.
In most cases, we offer consultation or services to prevent similar damages in the future and optimize risk management.
